Política de reembolso

We only offer refunds if the item you received is damaged and we do not have another item to exchange it with. A damaged item must be reported within 24 hours of you receiving the order either via Whatsapp, Instagram direct message, or by email with a photo showing the damage of the item. A refund will be provided once the damage is deemed as manufacturer damage and not customer damage.

Please be advised that if the sizing error is on the end of the customer, the customer is responsible for all delivery/shipping fees to have the exchange done.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sandramoura15@icloud.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sandramoura15@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sandramoura15@icloud.com